Esteban Mallo · Madrid
More than 25 years working with customers, teams and operations.
I am a commercial and operations leader. I have developed markets, led businesses and distributed teams, managed major international accounts and co-founded a food company.
Profile
I have worked from different parts of the business.
Food and FMCG, retail, telecommunications, B2B services and international accounts. The sectors, customers and scale changed. The way I worked remained quite consistent: understand what the market needs, turn it into a sound commercial proposition and stay close to execution until the result appears.
In 2022 I co-founded La Cucharona. Having customers, sales, teams, margins and day-to-day operations under the same responsibility reinforced a very practical view of leadership.
Experience
A commercial, international and operational career.
Field Notes
Things I have learned while doing the work.
A manager’s experience can multiply the team or make it dependent
Always giving the answer solves today’s problem; sharing the reasoning prepares the team for the next one.
Read noteEmpowerment is not saying “figure it out”
Autonomy needs intent, boundaries and support; without them, delegation may simply move uncertainty elsewhere.
Read noteA complex sale is won twice
The customer says yes to a proposal and decides again when they discover whether the organisation can keep its promise.
Read noteIf you would like to get in touch, email me at estebanmallo@gmail.com or find me on LinkedIn.